564bd Privacy Policy

Overview

This Privacy Policy governs how 564bd collects, uses, stores, and discloses information when you access or use the 564bd platform, including our website, mobile interface, and associated services. By registering an account or using any feature of 564bd, you acknowledge that you have read, understood, and agree to the practices described in this policy.

564bd is committed to maintaining the trust and confidence of our users in Bangladesh and beyond. We recognise that your personal data belongs to you, and we take our responsibility to handle it with care very seriously. This document sets out our commitment in clear, plain English so you know exactly where you stand.

Information We Collect

564bd collects information in two principal ways: information you provide directly, and information gathered automatically as you use the platform. The categories below describe what we may collect and why.

Information You Provide

• Registration details: full name, date of birth, email address, mobile number, and account credentials.
• Identity verification documents submitted to comply with Know Your Customer (KYC) requirements, such as a National ID card or passport.
• Financial information required to process deposits or withdrawals, including your bKash, Nagad, Rocket, or Upay mobile banking account numbers.
• Communications you send to our support team, including any attachments or screenshots provided to resolve a query.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, session duration, game activity, bet history, bonus usage, and feature interactions.
• Cookies and similar tracking technologies that help us remember your preferences and maintain your session.

How We Use Your Information

564bd uses the personal data we collect for clearly defined purposes only. We do not process your data for any purpose other than those listed below without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, and ensure you meet the 21+ age requirement.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, Upay, and Visa/Mastercard, and to process withdrawal requests promptly.
• Platform personalisation: to tailor game recommendations, bonuses, and promotional offers to your preferences and betting history.
• Security and fraud prevention: to monitor suspicious activity, enforce responsible gaming rules, and protect the integrity of the platform.
• Customer support: to respond to your queries, complaints, and feedback submitted via our support channels.
• Legal and regulatory compliance: to meet our obligations under applicable laws and to cooperate with law-enforcement agencies when lawfully required.

How We Share Your Information

564bd does not sell, rent, or trade your personal data. We may share information in the limited circumstances described below.

• Service providers: third-party vendors who assist in operating the platform (e.g., payment processors, fraud-detection partners, hosting providers) under strict data-processing agreements that prohibit them from using your data for any other purpose.
• Legal obligations: where disclosure is required by a court order, regulatory authority, or applicable law, we will share the minimum data necessary to comply.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will remain bound by this Privacy Policy.

We require all third-party partners to adhere to confidentiality standards equivalent to those applied by 564bd. We do not permit third parties to use your data for their own marketing activities.

Payment Data and Financial Security

When you make a deposit or withdrawal on 564bd using bKash, Nagad, Rocket, Upay, or card-based methods such as Visa and Mastercard, your transaction details are processed through certified payment gateways. 564bd does not store your full card numbers, mobile banking PINs, or OTP codes on our servers at any point.

All financial transactions are encrypted in transit. Transaction records are retained for the minimum period required for reconciliation, dispute resolution, and compliance purposes. Should you have a concern about a specific transaction, please contact our support team directly.

Cookies and Tracking Technologies

564bd uses cookies and similar technologies to provide a seamless, personalised experience. Cookies are small text files stored on your device that help us recognise you on return visits and understand how you interact with the platform. We use three main categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login state, and security tokens.
• Analytics cookies: help us measure platform usage, identify popular games and pages, and improve overall performance (anonymised data only).
• Preference cookies: remember your language, currency display, and other platform settings between sessions.

You can disable or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

Data Retention

564bd retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information is retained for the duration of your active account relationship with 564bd plus a minimum retention period thereafter for legal and audit purposes.

When your data is no longer required, we securely delete or anonymise it. If you request account closure, we will action your request within a reasonable timeframe while retaining only the data we are legally obliged to keep.

Security Measures

564bd employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, firewalls and intrusion-detection systems on our infrastructure, strict role-based access controls so only authorised personnel can access sensitive data, and regular security audits and vulnerability assessments.

While we apply best-in-class security practices, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your 564bd account, never share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

Your Rights Over Your Data

564bd respects your rights regarding the personal data we hold about you. Subject to applicable law and our legitimate business requirements, you have the following rights:

• Right of access: you may request a copy of the personal data 564bd holds about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where we no longer have a legal basis for processing it.
• Right to restrict processing: you may ask us to pause the processing of your data in certain circumstances.
• Right to data portability: you may request a structured, machine-readable export of personal data you have provided to us.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five business days and aim to resolve it within 30 days.

Third-Party Links

The 564bd platform may contain references to third-party payment services (e.g., bKash, Nagad) or game providers (e.g., Pragmatic Play, Evolution Gaming). While we carefully vet the partners we work with, 564bd is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policies of any third-party service you use in connection with 564bd.

Protection of Minors

564bd is an adult-only platform strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to 564bd without your consent, please contact us immediately at [email protected] and we will take prompt action to remove the data and close the account.

Changes to This Privacy Policy

564bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered users by posting a prominent notice on the platform or by sending a notification to your registered email address or mobile number before the changes take effect.

Your continued use of the 564bd platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 564bd handles your personal data, please reach out to our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.